"A person trapped in the cold can use a cell phone to call a tow truck. Medical advances mean people once doomed are now up and moving. Information - as well as trash and useless drivel - is immediately available on the Internet."
"Technology isn't the issue. The problems and the answers are within our hearts, not in our factories."
But let us not forget that technology can be a problem. For example, if the potentials of the nuclear power were not known during the WWII, there would have been no nuclear device capable of indiscriminate mass destruction.
So, rather then claim that "Technology isn't the real problem" or that humans and the human behavior is not the real problem, we should embrace the reality that BOTH humans and technologies can be problems (together or separately from each other), dependent on the context and its immediate as well as distant environments both in time and space.
[see Social constructionism vs. technological determinism,
technology's performative function - limitations and restrictions,
Technology makes us unwitting slaves - BUT it does not have to be that way]
What we need is wisdom to balance the technological and social forces with the intention to improve the human conditions around the world. What we should be concerned is when technology is used to achieve materialistic goals with no concern for human life and human dignity.